Title: Blog
Providing food allergy information does not have to spell disaster
Telling your customer that there are potentially allergenic ingredients in their food is just common sense, prescribed by law or not. Such disclosure can be made simple with digital menus.


Providing food allergy information does not have to spell disaster
13 November 2014
Logo mark

The rules on what kind of information businesses must display for their customers vary from industry to industry, as well as from country to country. Take the hospitality industry and food allergen information for example. Whether disclosing the allergenic substances in the items on your menu is prescribed by law or not, we can all agree that divulging allergen information is simply the wise thing to do when it comes to safety and satisfaction of your patrons.

Dine and disclose

If you are a player in the food industry in Europe, however, providing allergen information on any loose food sold is now prescribed by law

YES, THE NEW LAW APPLIES TO YOU

The new legislation ecompassess all food businesses, from full-on restaurants to small bakeries and coffee shops.

Come December 14 2014 the customer will have to be informed of remnants of certain ingredients in the food they have ordered that is not prepackaged (including a lowly not-from-a-bag biscuit served with your latte). The allergenic substances in question among other include peanuts, eggs, fish, milk, nuts and gluten, regardless of level of use.

PROVIDING INFORMATION FOR EACH MENU ITEM

The allergen information will have to be supplied for each menu item individually - a blanket ‘there be peanuts’ statement just will not fly.

Icon quotation left
In Europe providing allergen information on any loose food sold is now prescribed by law.
Icon quotation right
Information on allergens has to be available for each item on your interactive electronic paper menu.

The information will have to be easily accessible and, unless your country stipulates otherwise, provided in written form. If local legislation allows it, the information can also be given verbally, upon the request of the customer, with the business indicating in an easily visible place that the information can be attained in this way.

Of course the latter scenario means that the business owner will have to train all its staff to provide the right and most current facts on the food served and will have no way of checking if the correct details had been given by the employee (just imagine all the ‘he said, she said’ discussions), with turnover times rising sky high in the meantime. So, no thank you.

The solution is digital menus

Are you seeing images of getting lost in 200-page menus yet?

An elegant solution to avoid Atlas Shrugged-like creations with allergen information on your food are digital menu boards.

Icon quotation left
An elegant solution of avoiding 200-page menus with allergen information on your food are digital menu boards.
Icon quotation right
Displaying food allergy information on Visionect’s interactive electronic paper menu tablet.

In addition to paper menus being too long and confusing, traditional solutions also limit a business in introducing new menu items quickly and leave it to the staff to implement the new menu changes correctly and in time. Not to mention the cost of all this and the potential of your brand losing face through a simple and avoidable mistake.

Digital menus on the other hand can be updated via Wi-Fi or another type of data connection, with a simple click of a button.

All your menu items can be updated quickly and at once, regardless of location, with your digital menu ranging from a small interactive tablet menu to a jumbo screen on your wall (yes, we know how to tile electronic paper displays). All in all, an elegant way of keeping your customer happy, don’t you think?

Arrow left Arrow up Arrow right
Development Kit Package

Try the power of epaper yourself!

GET THE VISIONECT PLATFORM DEVELOPMENT KIT
READ ALSO
Event management made easy with digital door signage
High performance e-paper platform
Conferences, seminars and other events are amongst the most frequent types of social events. Such events often present a certain set of challenges for the organizer. The latter needs a way to inform attendees about the current schedule and keep them apprised about possible last minute changes. They also need to provide a map of the venue in order to better guide the attendees....
You think that high performance on e-paper is not possible? The key is in the architecture of the system. Check out the videos and see real life examples of Geoffrey UI used in practice by more than 100.000 guests to order food, drinks and access information. All made possible by our high performance V-Platform e-paper solution....
TECHNOLOGY PARTNERS