Terms, Privacy & Cookies
Terms, Privacy & Cookies
Visionect websites include the website www.visionect.com, www.joanassistant.comand www.tabletopgeoffrey.com, and are operated by Visionect, Barjanska cesta 62, 1000 Ljubljana, Slovenia (“us”, “we”,”ours”).
We take privacy very seriously. We’re an EU-based company and comply with EU privacy legislation, which is one of the strictest in the world. This includes protecting your personal information from misuse and informing you exactly for what purpose your data is being collected.
Moreover, we do not store, process or collect any identifiable information of persons below legal age; if we learn that an information about such person exists on our records, we’ll delete it immediately.
Visionect collects potentially personallyidentifying information like Internet Protocol (IP) addresses. We do not use this information to identify our visitors, however, and do not disclose it, other than under the circumstances described below.
Visionect takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personallyidentifying and personallyidentifying information.
We disclose potentially personallyidentifying and personallyidentifying information only to those of our employees, contractors and affiliated organizations that (i) need to know this information in order to process it on Visionect’s behalf or to provide services available on our websites, and (ii) that have agreed not to disclose it to others.
Some of these employees, contractors and affiliated organizations may be located outside of your home country; by using our websites you consent to the transfer of such information to them.
Visionect will not rent or sell potentially personallyidentifying and personallyidentifying information to anyone. Other than to its employees, contractors and affiliated organizations as described above, Visionect discloses potentially personallyidentifying and personallyidentifying information only when required to do so by law, or when we believe in good faith that such disclosure is reasonably necessary to protect the property or rights of Visionect, third parties or the public at large.
If you are a registered user of a Visionect website, i.e. you have signed up for Visionect’s newsletter and supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Visionect and our products. You can unsubscribe from the newsletter at any time by following the insructions provided in the email.
The cookies placed on your browser enable us to ensure the successful operation of all the functionalities of our websites, personalize certain content for you, and analyse site visits in order to be able to continuously improve user experience.
Visionect’s websites use the following cookies:
Expiry: 2 years
This cookie is used to track the user’s number of visits and the times of the first and the last visit.
Expiry: 30 minutes
Purpose:This cookie is used to determine the length of the visit and the time when the session started.
Expiry: End of session
Purpose:This cookie tracks the length of the visit.
Expiry: Six months
Purpose: This cookie keeps track of where the user came from, what search engine and keyword were used, and the user’s geographical location at the time of accessing this website.
Expiry: 2 years
Our websites may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Visionect and we are not responsible for their content, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site or any association with its operators.
Certain services made available via our websites are delivered by third party sites and organizations. By using any product, service or functionality originating from domains owned by Visionect, you hereby acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality on behalf of our users and customers.
Visiting our websites or sending emails to Visionect or any email address listed on our websites constitutes electronic communications between you and us.
You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email, electronic chats services like Skype, FaceTime, Google Chat, as well as personal and general notes on the Site, satisfy any legal requirement that such communications be in writing.
Visionect websites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”).
You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations.
We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at our sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. We do not control or endorse the content, messages or information found in any Communication Service and, therefore, we specifically disclaim any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
You agree to indemnify Visionect, our partners, officers, agents and others related to Visionect for any claim from third party that could arise from your use of our websites or your violation of these Terms.
You agree to indemnify, defend and hold harmless Visionect, our officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use our services, any user postings made by you, your violation of any terms of these Terms or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.
Visionect reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.
All content included as part of our websites, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the our websites, is the property of Visionect or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found through our websites. Our content is not for resale. Your use of the our websites does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission Visionect and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Visionect or our licensors except as expressly authorized by these Terms and Conditions.
Visionect’s services are controlled, operated and administered by Visionect from our offices within the EU.
If you access our services from a location outside the EU, you are responsible for compliance with all local laws. You agree that you will not use our services in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Effective as of January 1, 2013.
You can order a Visionect product by adding the product to your shopping cart in Visionect’s online store, and then proceeding to checkout. Your order will be completed once you enter your credit card details and confirm purchase, or once you login into your PayPal account and finalize the payment.
Please note that the contact information provided in your PayPal account will be the contact information Visionect will use to update you on the status of your order (see ‘Where can I check the status of my order?)
Visionect will update you on the status of your order via email. You will receive a confirmation email upon completing the order, and an email from Visionect when your order has been shipped. This email will include the tracking number of your package.
Orders of NCNR Products, which are all the products not provided in an enclosure – Visionect Boards, Modules and Development Kits – cannot be canceled.
Orders of Visionect Signs, however, can be cancelled. If your Visionect Sign order has yet to be processed by Visionect, you can cancel it by contacting firstname.lastname@example.org and notifying them that you have changed your mind. Please be aware, however, that if your product had already been shipped (see ‘When will my order be shipped out?’) there is no way of abandoning the purchase: you will have to wait for delivery and then ship the Sign to Visionect at your own cost for a full refund (see ‘What’s the process for returns?’).
All purchases in Visionect’s online store are completely safe, completed through verified paying methods such as PayPal or credit cards.
Purchases on Visionect’s site can be made through PayPal or by a credit card (Visa, Mastercard or American Express).
In order to pay with PayPal you will have to have an active PayPal account. When completing an order in Visionect’s online store you will be prompted to login into your PayPal account by entering your email and password; once logged in, you will be able to complete your purchase on PayPal’s site.
Smooth shipping via a trusted carrier ensures that your Visionect product will be delivered anywhere on the globe.
All orders are shipped from Ljubljana, Slovenia (Europe).
Our products can be delivered worldwide. Wherever you are located, we’ll make sure you will not miss out on an opportunity to prototype on electronic paper!
We offer one shipping method, via a partner courier service. Delivering the products to you will usually take from 2 to 5 working days, depending on where in the world you are located.
Shipping is not included in the price. This means that, unless otherwise agreed, all applicable costs of carriage, freight, taxes, duty and other related shipping charges are borne by you.
Your shipping fee will be aded to your purchase as you check out of the Visionect online store and will be calculated based on the cumulative weight of the items being shipped and the region you are shipping to.
Your order will be shipped out as soon as we receive your payment confirmation; this will usually be the first business day after you have placed the order. Don’t worry, we’ll update you on the status of your order via email.
Please note that we are not liable for late or delayed delivery, nor is this a basis for your cancellation of any order.
Visionect products in a closed enclosure (Visionect Signs) have a standard warranty of 1 year.
Warranty does not apply to (1) Visionect Signs you purchase from unauthorized resellers; (2) where the instructions for use and activation of the Visionect Signs are not complied with; (3) where the Visionect Sign is used in contrary with instructions to use; or (4) where the Visionect Sign is returned and damaged as a result of mechanical abuse, accident, unauthorized modification or other causes beyond our reasonable control.
We will at our option repair or replace a nonconforming Visionect Sign with new, equivalent to new, or reconditioned parts or, if either of the foregoing is commercially impractical in Visionect’s determination, refund the Visionect Sign purchase price you paid (excluding separate costs of shiping) upon your return of Visionect Sign.
All products not provided in an enclosure – Visionect Board, Module and Development Kit – can be subject to a failure to properly follow Visionect handling instructions and can be exposed to conditions beyond our control such as surges of static electricity. For this reason they do not come with a warranty and are not eligible for return (NCNR).
To claim warranty, please refer to ‘What’s the process for returns?’
All products not provided in an enclosure – Visionect Board, Module and Development Kit – are non-cancelable and non-returnable (NCNR). Once purchased, the product cannot be returned for any reason other than manufacturing defect.
The only exception to the NCNR policy are Visionect Signs. You can return a Visionect Sign in 15 days after delivery in original or equivalent packaging and bear all shipping costs and risk of loss. If the Visionect Sign is in perfect working condition, without any mechanical damage, you will be refunded 70% of your purchase price.
If you are returning a Sign when claiming warranty, please contact email@example.com.